Returns Policy

Need to return your item?


1. Check validity of Return

➽ What is Panvago Returns & Refunds policy?

Items can be returned within 14 days upon receipt of shipment.

NOTE: We always care about the experience of the customers so you will be refunded at any time we do anything wrong.

➽ What is the return policy for bundled items?
For Bundled Items, all items in the bundle must be returned in order for the return to be processed.

 ➽ Does Panvago offer replacements for valid returned items and cancelled orders?
Replacements are currently only applicable for returned items. Please indicate in the return form that you wish to have a replacement made.


2. Fill in the Online Return Form

➽ How do I return my order?

  1. Contact us Via this form here.
  2. Include your Order Number & Problem with your products.
  3. You will get our reply within 8 hours & comfirm return reason.
  4. Then just fill in the Return Form and submit.
    ⚫ Always save your time so all process only in 1 day
  5. Return Logistics Arrangement
    Drop off to nearby EMS, USPS, DHL,ect..

3. Pack the items and drop them off at the nearest lockers

➽ How should I pack the items?

Kindly ensure that the item to be returned has the original packaging, free gifts, warranties, tags, manuals, and any other item(s) that came with it. Make sure you wrap this in a layer of external packaging, like plastic, to avoid damage to the parcel during transportation.

➽ What options can I choose when returning my parcel?
FREE return from us. After confirm all things, our courier partner will come to your home and get it back to us.

➽ Does Panvago cover the shipping cost for returns?
Yes. Returning an item with Panvago is free of charge.

4. Waiting for returns/refunds

How long is the quality evaluation process?
The quality evaluation process may take 2 to 4 business days once the item reaches our Warehouse.
The refund process only begins after we have completed evaluating your returned product.

How long is the refund process?
Upon completion of the quality evaluation, a refund will be initiated and should be completed within the day.

How soon will I receive my refund?
Our refund time depends on the refund method.
Go to Homepage